Description

Primary responsibility includes the effective consulting on all mobility related services to ensure a successful relocation for the transferring employees of  our corporate clients. The Consultant may also be asked to work closely with account management in support of the day-to-day corporate client regarding any issues or problem resolution. 

Requirements

        Acts as the single point of consulting and coordination of relocation services and benefits for the relocating employees of multiple clients and a variety of policies 

         Coordinate and manage the oversight of various relocation related services with our network of service partners   

        Utilizes the system that houses all pertinent relocation information for our clients and employees to calendar, task,  diary and follow-up on all outstanding relocation related services with appropriate internal and external parties

        Supports data integrity goals by entering key relocation related information relating to transferee, service provider network, client, etc., into system

        Manages exceptions as directed via client instruction

        Demonstrates a willingness to improve job-related skills, responding to direction and constructive feedback in a positive and professional manner

        Shows flexibility and creativity in completing work assignments; may require additional work hours during peak season or as business requires 

        Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate

        Develops and maintains a positive and professional working relationship with all members of the team, customers, clients, and service partners

        Accepts additional job assignments and participates in project work as requested

        Adheres to all company policies and procedures as outlined in the employee handbook

Specific Job Skills

        Excellent verbal and written communication skills

        Ability to creatively solve problems and manage conflict

        Highly customer service oriented

        Ability to prioritize and re-prioritize as situations and needs change throughout the workday

        Ability to multitask and organize workflow to meet deadlines and prioritize work

        Exceptional teamwork and interpersonal skills required