Description

Provides leadership, guidance and support to members of the team, service partner network and clients, ensuring operational and customer service excellence. Job preference is to be on-site in the Brentwood, TN Office

Requirements

Team and Client Support

        Partners with and/or supports VP, Client Services with the following:

o    Policy and matrix development, policy benchmarking, revisions, updates, etc.

o    Delivery and completion of all phases of client implementation process and guide

o    Process and procedure development and updates; 

o    Report development, creation and management, as requested

o    Client meeting prep and/or delivery; assist with presentation creation

o    Drives and/or supports RVC (technology) related needs for team and clients 

        Supports operations team with advice, guidance and training as needed or required

        Develops and maintains a positive and professional working relationship with all members of the team, customers, clients and service partners

        Accepts additional job assignments and participates in project work as requested

        Adheres to all company policies and procedures as outlined in the employee handbook

        Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate

Specific Job Skills

        Excellent verbal and written communication skills

        Teamwork and interpersonal skills required

        Ability to work with all levels of customer and client

        Solid decision making skills

        Ability to creatively address and solve problems

        Highly customer service oriented

        Ability to prioritize and re-prioritize as situations and needs change throughout the workday

        Ability to multi-task and organize workflow to meet deadlines and prioritize work