Description

Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm's assets, reputation, employees, and clients pursuant to firm policy and regulatory standards. As a Screening Manager with Global Workforce Screening, you will be an operations lead. Responsible for managing case volume with tight deadlines, maintain quality control, trouble shoot issues and continuously improve processes. You will provide oversight for the team who executes operational processes. You will report into the Global Workforce Screening Manager and work closely with management team, regional peers, as well as our partners within HR and Compliance and other internal stakeholders.

As the Screening Manager within Global Workforce Screening, you will serve as an operations lead, responsible for managing case volume under tight deadlines, maintaining quality control, troubleshooting issues, and continuously improving processes. You will oversee the team executing operational processes and report to the Global Workforce Screening Manager. Additionally, you will collaborate closely with the management team, regional peers, and partners within HR, Compliance, and other internal stakeholders.

Job Responsibilities:

• Responsible for managing partners and stakeholder expectation as it relates to screening of various worker types throughout North America. Ensuring service legal agreements are met through KPI monitoring
• Leading workforce screening efforts to ensure a high-quality candidate/employee experience
• Report to the Global Workforce Screening Manager in the US and serve as a trusted advisor to stakeholders, building relationships with partners such as HR, Employee Relations, Assignment Sponsors, Sourcing, and project teams globally
• Adhere and maintain screening program structure; ensure compliance with legal and regulatory mandates
• Support and assist managing team members in other locations
• Drive quality and operational efficiency by collaborating with vendor product and operations staff; identify and remediate issues. Be comfortable utilizing automated processes and AI
• Understand and adherence to the firmwide policies, standards and procedures, by GWS operations team and screening vendors
• Identify & escalate risk as it relates to process; implement controls to mitigate
• Manage screening projects driving best practice and efficient practices, ensuring team is well-resources, trained and meeting service level agreements
• Collaborate with peer managers, to assist with overall team management

Required qualifications, capabilities and skills:

• 7+ years of work experience managing operations
• Knowledge of pre-employment screening, human resource management, compliance, legal or fraud/investigations
• Excellent operational and people management experience
• Experience with risk and controls, data privacy programs, process improvement
• Experience with strong data reporting, use of metrics to drive operational performance and strong Microsoft Office Skills

Preferred qualifications, capabilities and skills

• Ability to think strategically and provide leadership & work with partners, globally
• Experience handling confidential, personal & sensitive information
• Experience working in an environment that undergoes routine audits from internal and external source

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.\n
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\n The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.\n